Loomie — Support

Need help, hit a bug, or have a suggestion? We'd love to hear from you.

Email us:
We usually reply within a few days. Please include your device model and a short description of the issue.

Common questions

I lost my progress / got a new phone. Open Settings → account recovery to generate a recovery code on your old device, then enter it on the new one.

How do I stop notifications? Settings → Notifications, or your device's app settings.

Are coins real money? No — coins are an in-game currency with no cash value and can't be purchased.

How do I delete my data? See the Account & Data Deletion page.